Contact Us
How Can We Help?
Whether you have a question about fire pits, need help choosing the right gazebo, or want to check on an order, we are happy to help. Owned and operated by The Family Retreat Hub.
Choose Your Preferred Channel
Live Chat
Available weekdays during business hours
Frequently Asked Questions
How long will it take to receive my order?
Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. That means most orders arrive within 6 to 11 business days from your order date. Every shipment includes tracking so you can follow along.
Is shipping really free on fire pits, gazebos, and pergolas?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size. Check our Shipping Policy page for full details.
What is your return and exchange policy?
We want you to be completely happy with your purchase. If something is not the right fit, please reach out to us within the timeframe outlined in our Returns Policy. We will walk you through the process and make it as straightforward as possible.
What if my fire bowl or pergola arrives damaged?
If your item arrives damaged, please contact us right away with photos of the damage and your order number. We take these situations seriously and will work with you to arrange a replacement or resolution as quickly as we can.
How do I choose between a fire pit and a fire bowl?
Fire bowls tend to have a more sculptural, elevated design that works well as a centerpiece on a patio table or smaller deck. Fire pits are generally larger and better suited for gathering around with seating. Both create a warm, inviting atmosphere for your outdoor space.
What should I consider when selecting a gazebo or pergola?
Think about the size of your outdoor area, how much shade or coverage you need, and whether you prefer a fully enclosed roof (gazebo) or an open-slat design (pergola). Product dimensions and material details are listed on each product page to help you find the right match for your yard or patio.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
What We Stand For
Prompt Responses
Every message is read by a real person and answered within one business day, often sooner.
Secure Shopping
Your payment and personal details are protected with industry-standard encryption at every step.
Free Shipping
Most orders ship free within the Continental U.S. with tracking included on every package.
Thoughtful Packaging
Fire bowls, fire pits, gazebos, and pergolas are carefully packaged to arrive in great condition.
